As I’m venturing into Social Networking more, I asked a question on one of the major ones and got a surprising response. The question?

“What part of marketing do you hate the most and how do you deal with it?”

Most of the answers defended the “DYI” (Do It Yourself) attitude. This can be a massive trap for anyone who runs a business or department.

One person wrote ‘delegation is also a potential risk’ (paraphrased).

Well, yeah, delegation IS a potential risk. In business what isn’t a risk? Life is a risk. As one old-timer once told me..

“If you haven’t made any mistakes today it’s because you haven’t done anything.” So make some mistakes.

Back to my question…

As I’m dusting off and polishing my shingle - moving back into copywriting for clients, I need to reconnect with what the needs of prospects and clients really are - from your perspective not mine.

It’s the process I go through when I’m working on a new project. It’s not good enough to “think” I know what customers want. I need to know. But I’ve got a problem. A big problem. The fact is, this problem could affect you too - whether I ever write anything for you or not.

I know my stuff.

I know business. I know copywriting. I know sales. I know this sounds like bragging. Maybe it is. But I’ve absolutely awed some people - people I hold to be very savvy business people in their own right. And I’ve done it right off the top of my head, never even starting to work up a sweat. And that’s a problem. Why?

Because standing too close to a problem can obscure my view.

I’ve seen this happen to my own clients over and over again.  My clients aren’t stupid people. They are smart. They are savvy. Often I find things that are staring them in the face, but they are too close to the situation to see it. They don’t hire me because I am smarter than they are - often I’m not . They hire me for my perspective and my objectivity. They know how difficult it is to be objective when you’ve invested your heart and soul (and everything you own) into your business.

On the other hand, my copywriting clients want my specific knowledge and ability to write a message people will respond to. Maybe they hate writing. Maybe they just know their efforts are better spent elsewhere. Either way - just as I hire a professional to do my taxes, they hire a professional to craft their marketing messages. And they are avoiding the DYI trap.

What about you? Are you feeling trapped? Does it seem like you’re missing “something” but you just can’t put your finger on it? If so then maybe it’s time to bring someone in. Keep in mind, this is not an admission of failure but a show of strength. You are proving you are strong enough (and smart enough) to look for chinks in your armor.

God bless,

Andy

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Hi,

For those of you who saw the video embedded in my last post - maybe you caught this. Maybe not.

One of Google’s top analytics experts states the average conversion rate for US web pages is 1-2%. Yeah. So what? Big deal. Well, actually it IS a big deal.

One of the questions I see most often is “What’s a good conversion rate?”. What these business folks are really asking is “Am I selling as much as I should be?” Are you? Consider this…

Paul Hancox in his book The Secrets of a Ten Percent Conversion Rate, says direct salespeople often achieve conversion rates of 20-40%. Do you think those salespeople are satisfied? Even those who consistently converted 40%? So why should you be satisfied with 2% or even 5%? You shouldn’t - pure and simple. So how do you improve upon your now totally unacceptable sales performance? Before I answer that I have a confession to make.

I’ve been an Idiot.

Yes, that IS with a capitol “I”. Though much of this not new to me - as a matter of fact I’m a “natural anti-salesman” - I, too, got tangled up in the “hard sales copy craze”. I bought and read 10% Conversion over a year ago. I bought and read Paul Hancox’s previous book “Small Changes, Big Profits” a couple of years before that. On top of all that, I’ve long billed myself as more of a marketer than a salesperson. What’s the difference?

As I usually say, a salesperson pitches until they make a sale or get thrown out. A marketer finds a need and fills it.

While this is simplified, you get the idea. So whats my point?

Recently I read a report that brought all this together and finally woke me up to the truth about sales and selling. I’ve been having a miserable run at copywriting lately only to find out what should have been so obvious…

Copywriting doesn’t “work” anymore!

Or rather, it’s getting harder and harder to make a living if you model yourself after the “carnival hawker”. It’s time for a better approach. It’s time for

Process Selling

What is process selling? Simply put it’s recognizing sales is a process and changing your approach to your prospects accordingly. I’ll delve into this more and more in the coming months… and then some.

Meanwhile, I’ve got a report I’d like to give you that explains all this very well. It’s called “Why Johnny Can’t Sell” by Paul Myers. Don’t let the fact that it doesn’t cost you a cent fool you - it’s one of the best reports you’ll ever read.

I’m not even collecting email addresses to give you this. My subscribers may cry foul because I usually reserve the best stuff for them alone. But this is too important to mess around. If you sell anything, you need this.

Right now the credibility for marketers - especially online marketers - is at an all time low. The sooner business moves way from “hypesterizing” and towards a more customer-focused, problem-solving win-win style of true marketing, the better things will get for all of us.

‘Nough said - get your copy of “Why Johnny Can’t Sell” here.

There is just one thing I’d like in return, if you would - please come back and let me know by adding a comment to this post.

God bless,

Andy

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 Money magazine’ Dan Ariely just published an article on “tricks” maketers use to get folks to buy.

Here’s a link to the article: Consumer Habits 

Is this ethical? Some might say if you have to ask if something is ethical, than it’s not. But I don’t think this is true  and I consider myself a very ethical person.

Some of these tricks are well-known - such as offering something for free. Some marketers contend this tactic  is losing some of it’s appeal. I think it’s all in the context. We humans are “hard-wired” to grab offers like these. Certainly as everyone offers stuff for free and much of the stuff is worth less than the asking price - you will find more resistance.

On the other hand, consider the “free offer” Ariely himself got caught up in… buy this car and get free oil changes for a year. And this is a guy to studies consumer behavior.

Another way to apply this principle is when building your offer. The next best thing (or maybe even better) is offering so much value for the money one would have to be a fool to pass it up.

The other interesting aspect of this article is his observation of “comparative” pricing. Ariely says for example, if your comparing menu prices at a restaurant, the  $45 dish may seem outrageous in one restaurant. But if another dish on the same menu is $60, it may seem comparatively cheap.

Another thing to keep in mind is the consumer’s expectations. You’d scream bloody murder if somone placed that menu in front of you at “Joe’s Diner” but if you were in “Antione’s Bistro” you may not blink an eyelash, even if the food at Joe’s is not all that bad.

Ariely’s article is from his book “Predictably Irrational: The Hidden Forces That Shape Our Decisions.”  It may be a good companion to Cialdini’s “Influence: The Psychology of Persuason”. I haven’t read Ariely’s book yet.  When I do, I’ll post a review.

God bless,

Andy

P.S. You’ll also find a wealth of sales triggers in “22 Secret Hot Buttons“

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