Crusty Customer Service

Okay, so I ‘ve  got other names for it, but I try to keep things clean around here.

Now you might get the idea that I’m a whiner.  Well some folks may agree with you.  I don’t often ask for refunds. I don’t complain about every little thing, but when something is supposed to do a certain job and it doesn’t, well, I ask for help. And if I don’t get any help I get ticked off. These past few days have been a trial.

Today, I’ve been playing with some survey stuff. I want to ask folks on various site – including this one – what I can do better. But I don’t want to subscribe to a monthly service for the privilege. So I started poking around for a script. Found one. Reasonable price. Enough documentation to get me up and running. Now let me ask you..

Were you offered a survey when you stopped by here?

If the answer is still “NO” then you see my problem. I’m sure it’s something simple but, well, just TRY to find support!

So while I’m waiting I get to poking around. I find another solution. This one I already own! This one looks really slick. Good enough where I might not mind eating what I paid for the other one. But this one has NO documentation. None. The readme file is some scammy ad. Nice. No support page. Nothing.  So I track down a “contact” page on a file buried in the folder someplace. I tried it.

Okay so sure, it’s Friday afternoon. Nobody wan’s to work except maybe a few dorks like me. I can get that.  What irks me is all the “NO REPLY” emails I get and the hidden nor disabled support pages and the thinny thin thin”knowledge base” files.

Look. I don’t even HAVE a knowledge base. But you can email me and I’ll reply. You can call. I’ll answer. I’ve even answered on a Friday night when I was doing something else. The thing is I try to be accessible.  Even if you submit a support ticket, I get notified and, chances are, you’ll hear directly from me.

Now that I’ve gotten that off my chest, I feel better.  What about you? Do you have a “crusty customer service” story?  Add a comment and speak your peace. You don’t have to be mad at me – as a matter of fact, I prefer it that way.

I’ll listen. I’ll respond. I may not be able to help, but maybe we can get together sometime and drown our sorrows in a beverage.

Have a great weekend!

God bless,

Andy

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