Entries from July 2008 ↓

40% Increase in Online Sales?

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Maybe you’ve seen this claim. Maybe not. At first glance the statment is impressive but there is also room for a great deal of skepticism. And there should be. Before I delve into this particular claim, how about we lay some groundwork for such claims in general?

One of the first questions I always ask is “40% of WHAT?”. It makes a difference. You’ve seen figures like this before in my posts.

For example: increasing from one sale a day per 100 visitors to two sales a day brings in a 100% increase in sales from just one sale. However…

If you ring up 20 sales a day that one extra sale is now only a 5% increase so the first thing you want to know is where the claimant starts from.

Next I want to know the conditons of the “miracle”. Where did the prospects come from? Was it search engine traffic? Did trafic come from somone’s list or a big promotion? As always the “quality” of the traffic needs to be considered.

Plus what is the market? Is it a hot market or just lukewarm? The more resistance to sales the more I’m impressed by big victories.

Finally… who’s making the claim? Are they trustworthy? Well-known? You and I will have a lot harder time selling something in the same market as someone with established credentials in the field.

Now about the claim starting this whole post… a 40% increase in sales :

Let’s start with who is makeing the claim and for what.

The statement is by Dave Guindon for his Virtual Sales Agent He shows results from a number of marketers - most of whom are well-known or at least already successful. What does this mean? Well, for one thing… results WILL vary i.e. don’t expect to get the same.

In addition it seems these figures all come from the sizzling IM field where pickin’s are relatively easy and traffic is hot and heavy. Now don’t get me wrong…

Dave is a smart guy and an excellent marketer. Plus he doesn’t churn out junk. As a matter of fact his Virtual Smart Agent is an excellent product in itself. But will it work for you? Maybe. Maybe not.

In principle exit polls and/or offers tend to be very effective. Again several factors need to be taken into account. Credibility, the offer and the market itself to name a few. But overall invasive techniques work well. By invasive I mean something like a popup that people forced to pay attention to. And while the Virtual Sales Agent is not much different than a pop up it is perceived as having more class.

Plus, unlike a popup, the Virtual Sales Agent is interative. Getting your visitor involved makes a big difference in sales. Dave’s script allows you to offer different responses based on certain keyword “triggers” you define. What does that mean?

If your prospect types in “Is there a discount?” (sale, promotion, whatever keywords you define) the program responds with the reply you provide - “Yes, I can give you a discount. Click on this link for details.’ (and then provide a link to your discount page or a coupon code) or you can respond any way you prefer.

But what if visitors ask questions you didn’t anticipate?

Prospects are famous for that. Dave has a couple of ways to deal with this. First, all questions are logged so you can spot common themes in the questions ask. Is everyone asking for a feature you didn’t think of? Are many looking for a bonus? This script is an excellent marketing tool in the right hands.

Prospects can also contact you with questions that don’t get answered in your canned responses so no burning question gets ignored.

All in all there are a lot of advantages to using this script. It is well-thought out script with a lot of powerful features. Is there a downside? Well…

It is a bit pricey. It’s regularly priced at $197 and I’ve seen Dave offer a discount as much as 50% (give or take a dollar). Still there’s no reason to think the lower price will return (if it’s not still available). Might there be future promotions? It’s certainly possible. Meanwhile unless you have enough sales to justify the hefty pricetag , it’s a bit much if you simply want to see if the technique will work for your market. Fortunately, there’s a very affordable alternative if for those who want to get their feet wet without a lot of expense…

It’s called Sales Bot Generator. It’ s nowhere’s near as fancy as Dave’s script but it’s

Sales Bot Generator

easy to install (just ftp one folder to your host)

easy to use - open an html file, add your domain path the to the script right in your browser and then copy and paste it to any page you want to use the Sales Bot.

Now all you do is tell your “virtual sales agent” what to say. Her name is Carol, but this is

easy to change to any name you any name you want. Simply highlight “Carol” and drop in any name that suits you.

You can use html to dress things up or pop in links to send your customers.

You won’t get all the “bells and whistles” Dave offers, like the ability to respond to certain keywords or track questions but this should give you an idea whether it would be worth the investment to spring for Daves Virtual Sales Agent or not for a very low price. How low?

How about $10? Yep, ten bucks. I’ll even toss in resale rights. Subscribers to my Copytactics blog alerts save even more, however that email already went out. If y0u missed it now’s a good time to sign up so you don’t miss the next great deal.

Click here to find out more about the “Sales Bot Generator”

I’m in the process of testing this on several pages myself. I’ll let you know as soon as the results are in.

God bless,

Andy

P.S. There’s a suprise bonus waiting for those who pick up the Sales Bot Generator. It’s worth the price of admission all by itself. Find out more…

Click here for more information about Dave Guindon’s Virtual Sales Agent.

Under a Rock? Plus Testing and Web Design…

No, I haven’t been hiding under one but it’s been a busy time.

My wife and I have decided to sell our house so I’ve been working like a madman getting it ready. With that and trying to keep clients happy, I’ve barely been able to keep up.

More on selling our house in a future post - nothing has been written in stone yet.

So what else is new?

I’ve had canniptions  testing for one client in particular.  This one is a total web site re-design… something I normally run from. I’m not doing the design work per se but we’ve been testing pages with and without headers and that’s where we’ve run into trouble…

Let me tell you - if you’re going to purchase design services make sure the site works with and without a graphic header!  I’ve never had a problem like this come up but basically this site was designed so you can’t simple pop off the header or pop on a new one. One has to do some major fudging to do this.

In my “graphically challenged” opinion - this just doesn’t work. Sorry but too many of us testers are finding out some markets simply buy more with less “eye-candy” so I will look for those design factors from now on.

What other considerations should one consider?

First, keep in mind, I am NOT an expert here. My thingy is copy not “pretty”. On the other hand I’m not convinced an ugly site with good copy will outsell a pleasant-looking one either.  That said there are a few things I like to see…

Clean pages with good colors. Don’t get gaudy on me.

What happens when you want to test the name of a product or a slogan? Is it going to be easy or difficult?

No Clutter. I’m not partial to pages with a gadzillion thingys going on all at once.

A strong message. When I land on your page I’d like to know what you’ve got to offer.

Does this mean there’s not room for portal pages or other general-type sites with lots to offer?

I think there’s plenty of room for those types of pages. I just don’t want to be overwhelmed.

What about You?

When you go searching for something - do you want to be bombarded with everything up to and including the kitchen sink?

Do you prefer lots of “action” on the pages you visit?

I’d like to hear what you’ve got to say on this.

Meanwhile, I’ve got house to work on…

God bless,

Andy